# Client Success Manager (Ticketing) **Full time** **Remote (Anywhere–globally)** Tags: Business Development Listed on March 2, 2026 - 🕛 Full-time and part-time opportunities available. - 🌎 Globally speaking... we're fully remote (flexible). - 💼 Candidates must have relevant experience (see below). - 💸 Competitive salary based on candidate's location and experience. ## About You Are you a ticketing operator who understands one thing above all else — revenue is driven by conversations? Demand Inc. is hiring a **Ticketing Client Success Manager** to join our internal Ticketing Team — the group responsible for booking qualified ticketing meetings directly onto professional sports teams’ calendars. We are a force multiplier for ticketing departments. We do not sell the tickets ourselves. We create the campaigns, manage the outreach, run the experimentation, and book the meetings — so our clients’ ticketing teams can close more revenue. This role exists to accelerate ticketing conversations at scale using Demand’s home-grown ticketing technology, whitespace data engine, and outbound infrastructure. Demand Inc. has booked over 100,000 meetings and generated more than $8B in pipeline for our clients, including 60+ professional sports teams across the NFL, NBA, MLB, NHL, and NASCAR. -- ## Role Overview This role is part of Demand’s internal Ticketing Team and directly supports professional sports ticketing departments. ### Your primary objective: **Book as many qualified meetings as possible for our clients’ ticketing teams to close.** You will: - Design outbound campaigns aligned to ticketing revenue goals - Manage outreach execution from start to finish - Optimize performance through A/B experimentation - Leverage data to continuously improve meeting volume and quality - Ensure meetings land directly on our clients’ calendars We are responsible for pipeline creation. Our clients are responsible for closing. This role is measured by conversations created and revenue influence. -- ## What You Must Understand You must understand how ticketing calendars and urgency cycles work: - Preseason momentum campaigns - Schedule release pushes - Theme nights and promotional activations - Corporate hospitality prospecting - Premium and suite outreach - Group sales acceleration - Mid-season inventory pressure - Playoff push urgency - Renewal timing windows You should know: - What campaign angles work - When urgency messaging outperforms experience messaging - How to adjust CTAs based on persona - How to test subject lines vs value propositions - When to pivot and when to double down This role requires both creativity and analytical rigor. -- ## Key Responsibilities ### Meeting Acceleration & Pipeline Creation - Align outbound programs to full season, partial plan, mini-plan, premium, and group revenue goals - Ensure campaigns generate qualified ticketing meetings - Book meetings directly onto professional sports ticketing teams’ calendars - Focus on volume, quality, and conversion to pipeline ### Campaign Creation & Ownership - Create campaign concepts tied to: - Event nights - Theme games - Opening Day - Preseason build - In-season momentum - Playoff qualification - Corporate entertaining windows - Build campaign strategy from brief to execution - Determine messaging hooks and buyer-specific angles - Craft persona-driven calls to action - Structure sequencing logic and follow-up timing - Manage full outreach send execution ### A/B Experimentation & Optimization - Run consistent A/B tests across: - Subject lines - Messaging angles - CTAs - Timing - Audience segments - Analyze performance data weekly - Identify conversion bottlenecks - Optimize for booked meetings, not vanity metrics - Continuously refine campaign architecture based on results ### Data Strategy & Technology Utilization - Use reporting insights to inform targeting and messaging pivots - Maximize deliverability using Demand’s proprietary infrastructure ### Client Strategy & Communication - Lead weekly syncs with Directors and VPs of Ticket Sales - Present performance insights in a revenue-first format - Recommend proactive campaign ideas based on season timing - Identify expansion opportunities across premium and hospitality ### Internal Collaboration - Partner with BDRs and strategy leads to execute campaigns - Provide ticketing expertise across pods - Help refine Demand’s outbound ticketing playbooks -- ## Qualifications - 3+ years working in ticketing at a professional sports team - Direct experience in ticket sales, premium sales, group sales, or ticket revenue strategy - Experience contributing to or launching ticketing campaigns - Strong understanding of outbound prospecting and CRM workflows - Experience analyzing performance metrics and optimizing outreach - Comfort with experimentation and data-driven decision-making - Strong understanding of seasonality and revenue timing in sports - Excellent communication skills and comfort leading client calls -- ## What Makes This Role Unique - You are the engine behind ticketing pipeline creation. - You directly impact how much revenue teams have the opportunity to close. - You leverage home-grown ticketing technology built specifically for sports. - You operate as a force multiplier across multiple professional organizations. - You focus on conversations, experimentation, and optimization at scale. -- ## Who Thrives Here - Former ticketing reps who love the strategy behind revenue - Operators who enjoy testing and improving campaign performance - Data-driven thinkers who obsess over booked meetings - Professionals who want to scale their impact beyond a single franchise -- Join Demand’s internal Ticketing Team and help professional sports organizations unlock more ticketing revenue by generating more qualified conversations. If you understand that meetings drive revenue — and you know how to create them — we’d love to connect. **Please apply via the link below where you can upload your Resume** [Apply Now](https://demandinc.typeform.com/to/Z1zaybKM) **Tags:** BUSINESS DEVELOPMENT **Listed on March 1, 2026** DEMAND INC. AI for Revenue — Since 2017 Trusted by the world’s leading brands, sports teams, startups, and investors.